FAQ
The Answers You Need
How much does a house cleaning cost??
Every house is unique, and every house cleaning fee is individually based on your location and needs. Things that will affect your house cleaning cost are the size of your home, pets, clutter, number of bedrooms, number of bathrooms, if you need a basic or deep cleaning, and how often you want Southern Concierge to clean etc.
What should I do with my pets during the house cleaning??
Please advise us if you have pets, we prefer pets to be put away from the areas you are having cleaned, so our cleaners can clean your home more efficiently. There's a pet fee of $25.00 - $80.00, which includes: pet hair swept/vacuumed up, cage removal and cleaned around, pet toys picked up and put away, poop on floor, pet urine, and saliva etc.
Do I need to provide house cleaning products or equipment??
We provide all house cleaning products, so you never need to worry. If you have special house cleaning products you want the cleaners to use, please be sure to discuss this with your cleaner.
Do you guarantee a day and time for my house cleaning appointment??
YES!!! A text message will be sent the day of your scheduled appointment with an ETA before arrival. There’s a 3 hour window for appointment times. When your ETA is sent before arrival, a response is needed to keep appointments!!!
Will all house cleaning visits cost the same amount??
The first house cleaning visit usually costs more. Once this initial visit has occurred, your home cleanliness can be easily maintained with our regular cleanings. Regular house cleaning visits are charged a discounted weekly, bi-weekly and or monthly rate. Monthly, bi-weekly, one time, party clean ups, move in/out cleanings etc. available.
What if i need to reschedule a house cleaning appointment??
We require a minimum 48 hours notice to reschedule your house cleaning. If canceled the day of your scheduled appointment there is a $65. late/cancellation appointment fee.
Do I need to sign a contract to receive cleaning serivces??
You will be on the month to month plan and the first time the appointment is cancelled we then terminate weekly, bi-weekly or monthly pre-scheduled services and you will have the option to text or visit the site to schedule your next cleaning appointment.